British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service. Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”．On the other hand，the more customers are promised，the greater the risk of disappointment. 閱讀寫作(二十三) │ 重視推理判斷 1．The writer mentions “phone rage” (Paragraph 3)to show that ________.

　　A．customers often use phones to express their anger

　　B．people still prefer to buy goods online

　　C．customer care becomes more demanding

　　D．customers rely on their phones to obtain services 閱讀寫作(二十三) │ 重視推理判斷 2．If a manager should show his empathy (Paragraph 6)，what would he probably say?

　　A．“I know how upset you must be.”

　　B．“I appreciate your understanding.”

　　C．“I'm sorry for the delay.”

　　D．“I know it's our fault.” 閱讀寫作(二十三) │ 重視推理判斷 3．Customer delight is important for airlines because ________.

　　A．their telephone style remains unchanged

　　B．they are more likely to meet with complaints

　　C．the services cost them a lot of money

　　D．the policies can be applied to their staff 閱讀寫作(二十三) │ 重視推理判斷 4．Which of the following is conveyed in this article?

　　A．Face-to-face service creates comfortable feelings among customers.

　　B．Companies that promise more will naturally attract more customers.

　　C．A company should promise less but do more in a competitive market.

　　D．Customer delight is more important for airlines than for banks. 閱讀寫作(二十三) │ 重視推理判斷 【點睛】 隨著競爭的越來越激烈，對于消費者的爭奪很多時候將會決定著一個企業的興衰榮辱，那么如何搞好與消費者的關系呢？面對口味各異的顧客，作為企業又應該如何對待呢？文章圍繞這一話題而展開。 閱讀寫作(二十三) │ 重視推理判斷 1．C　推理判斷題。文章第三段提到隨著人們從電話或網絡中買到商品、得到服務，很多公司在信息技術和員工培訓上投入大量資金，來應對消費者的投訴，由此可知，現在對商家而言如何處理消費者日益增多的投訴是非常必要和緊急的。 2．A　推理判斷題。從文章第六段This can be eased by offering an apology…with empathy (for example, “I know how you must feel”)…可知。 閱讀寫作(二十三) │ 重視推理判斷 3．B　推理判斷題。從文章第七段Airlines face some of the toughest…while there is great potential for customers…可知，航空業由于各種原因面臨的消費者投訴更多，所以對航空業而言，讓消費者滿意對于本行業來說有著無可替代的重要性，由此可知選B。 4．C　推理判斷題。從文章最后一段…and it would be a foolish company that used slogans such as…可推斷出，聰明的企業往往不會空喊口號，而是注重實際行動。 閱讀寫作(二十三) │ 重視推理判斷 【活學活用】 [2011·安徽卷]

　　(節選) George Prochnik would like the world to put a sock in it. He makes his case in a new book, Listening for Meaning in a World of Noise. Here he explains himself (using his indoor voice)： “We've become so accustomed to noise, there's almost a deep prejudice against the idea that silence might be beneficial. If you tell someone to be quiet, you sound like an old man. But it's never been more important to find continuing quiet. Silence focuses us, improves our health, and is a key to lasting peace and satisfaction.” 閱讀寫作(二十三) │ 重視推理判斷 “We need to excite people about the sounds you start to hear if you merely quiet things down a little. During a Japanese tea ceremony, the smallest sounds become a kind of art—the spoons making a light ringing sound on a bowl, the edges of a kimono(和服)brushing against the floor.” “Deaf people are very attentive(專注的) in almost every aspect of life. If two deaf people are walking together, using sign language, they constantly watch out for each other and protect each other by paying steady attention to the other. They are connected yet also fully aware of their surroundings.

　　閱讀寫作(二十三) │ 重視推理判斷 Even deaf teenagers! We in the hearing world can learn from them. If we remove the powerful blasts(一陣陣)of noise, we become aware of an extraordinarily rich world around us—of little soft sounds and the sound of footsteps, of bird songs and ice cracking(開裂聲). It's astonishing how beautiful things sound when you can really listen.” 閱讀寫作(二十三) │ 重視推理判斷 1．What does Prochnik say about us?

　　A．We are used to quietness.

　　B．We have to put up with noise.

　　C．We do not think silence to be beneficial.

　　D．We do not believe lasting peace to be available. 閱讀寫作(二十三) │ 重視推理判斷 2．Which of the following is true according to Prochnik?

　　A．We need more sounds in our lives.

　　B．There is nothing to be learned from the deaf.

　　C．We are not aware how rich the world around us is.

　　D．There is too much noise at a Japanese tea ceremony. 閱讀寫作(二十三) │ 重視推理判斷 3．It can be inferred from the text that .

　　A．we can benefit a lot from old people

　　B．it is a good idea to use sign language

　　C．there is no escape from the world of sound

　　D．it is possible to find how beautiful things sound 閱讀寫作(二十三) │ 重視推理判斷 【點睛】 本文主要論述沒有噪音的美好世界。George Prochnik認為，沒有噪音，我們會專注生活中各種美好的聲音，如鳥兒的鳴唱、腳步的聲音等。并以日本茶道和聾人的交流為例進行說明。 閱讀寫作(二十三) │ 重視推理判斷 1．C　推理判斷題。根據第二段的第一、二兩句可知，我們對安靜對我們有利這種觀點持否定態度，故答案選C。 2．C　推理判斷題。根據最后一段的倒數第一、二兩句可知，George Prochnik認為如果沒有噪音，我們就能夠意識到我們這個世界非凡、豐富的聲音，言外之意現在我們并沒有意識到。 3．D　推理判斷題。根據最后一段可知，我們之所以沒有注意到非凡、豐富、美妙的聲音，就是因為噪音的存在，那么只要我們祛除噪音，就有可能欣賞到各種美妙的聲音。

　　閱讀寫作(二十三) │ 重視推理判斷 【活學活用】 1．根據漢語完成句子

　　(1) 讓我試一試。

　　Let me _________ .

　　(2) 他一口氣吹滅了生日蛋糕上所有的蠟燭。

　　He blew out all the candles on his birthday cake

　　_________ .

　　(3) 我今晚來試著安裝它。

　　I’ll _________________

　　it tonight.

　　(4) 我似乎整天一直忙忙碌碌。

　　I seem to have been ________ all day. 第26講 │ 短語儲存

　　have a go at one

　　go have a go at fixing on the go 2．單項填空

　　—Mum, I’m afraid I can’t pass the exam.

　　—Take it easy, son, just

　　________ .

　　A．make a try

　　B．have a go

　　C．make a trial

　　D．make a go

　　[解析] B

　　第26講 │ 短語儲存

　　Hardly had we left the dormitory the next morning when we realized we had left our map in the room.　次日早上我們剛離開宿舍，就想起把地圖忘在房間里了。

　　句型公式 Hardly had...done...when＋過去時 　 第26講 │ 句型透視

　　句型透視 【句型解讀】 否定意義的副詞或連詞，如hardly，never，not，not only，little，seldom等放在句首時要用部分倒裝，即助動詞放在主語之前?！癏ardly had...done...when.../No sooner had...done...than...”是固定句型，譯為“一……就……”。如： No sooner had he returned to England than he bought a fine house and went to live there. 他剛一回到英國便買下了一幢好房子住了進去。 Hardly had he had time to settle down when he sold the house. 還沒等安頓下來，他就賣掉了房子。 第26講 │ 句型透視

　　【活學活用】 1．用上述適當的否定副詞填空

　　(1) _______ did he pass the exam.

　　(2) _______ have I been to such a beautiful place.

　　(3) _________ had she seen her parents than she began to

　　cry.

　　(4) ________ is he clever, but also he is knowledgeable. 第26講 │ 句型透視

　　Seldom Never No sooner Not only 2．單項填空

　　________

　　my eyes when I began to imagine the most fantastic scene in China’ s Got Talent.

　　A．Not until I had closed

　　B．No sooner had I closed

　　C．Scarcely I had closed

　　D．Hardly had I closed

　　[解析] D

　　第26講 │ 句型透視

　　第26講 │ 跟蹤訓練

　　跟蹤訓練 Ⅰ.單詞拼寫 1．If you see a _____ (布滿星星的) night，you can know it will be fine the next day. 2．We may talk of beautiful things, but beauty itself is _____ (抽象的)． 3．Could we reach a _________ (共識) on this matter? Let’s take a vote. 4．I booked my holiday through my local travel a_____ . 5．This country ranks last in industrial _______ (產量)． starry abstract consensus gent

　　output Ⅱ.選詞填空

　　upwards of， be off to， cut up，lay out， cut out， have a go at 1．A computer of this model costs

　　__________ $2,000. 2．Why not ___________ some of the ideas above and then try out some ideas of your own?

　　3．They __________ visit a friend of theirs. 4．I ______ the meat for cooking meat ball. 5．Please _______ my overcoat according to this pattern. 6．The hill has been _______ as a park. 第26講 │ 跟蹤訓練

　　upwards of have a go at were off to cut up cut out laid out Ⅲ.單項填空 1．John opened the door. There

　　________

　　he had never seen before.

　　A．a girl did stand B．a girl stood

　　C．did a girl stand

　　D．stood a girl

　　[解析] D　考查倒裝句式。here，there，thus，then等副詞位于句首，且當句子的主語是名詞時，句子用全部倒裝，選D。 第26講 │ 跟蹤訓練

　　2.

　　We laugh at jokes, but seldom

　　________

　　about how they work.

　　A．we think

　　B．think we

　　C．we do think

　　D．do we think

　　[解析] D　考查倒裝句式。seldom為否定副詞放句首，用部分倒裝，故選D。句意為：我們因笑話而笑，但很少去思考笑話怎樣讓我們笑。 第26講 │ 跟蹤訓練

　　3. —Is everyone here?

　　—Not yet...Look, there

　　________

　　the rest of our guests!

　　A．come

　　B．comes

　　C．is coming

　　D．are coming

　　[解析] A　考查全部倒裝和主謂一致?！皌here/here ＋ 移動動詞＋ 主語”是一個典型的倒裝結構，本句真正的主語是“the rest of our guests”，所以謂語用復數。在這種結構中，謂語經常用一般現在時代替意義上的進行時。 第26講 │ 跟蹤訓練

　　4. The girl had hardly rung the bell

　　________

　　the door was opened suddenly, and her friend rushed out to greet her.

　　A．before

　　B．until

　　C．as

　　D．since

　　[解析] A　考查狀語從句的連接詞。句意為：女孩還沒來得及按門鈴，門就突然打開了。 第26講 │ 跟蹤訓練

　　5. She must have had an accident, or she

　　________

　　here for class then.

　　A．had to be

　　B．should be

　　C．would be

　　D．would have been

　　[解析] D　考查含蓄虛擬條件句。該句省略了if條件狀語從句，從時間狀語then判斷，此題應為與過去事實相反的非真實條件句，即：If she hadn’t had an accident，she would have been here for class then.。 第26講 │ 跟蹤訓練

　　6. Hardly

　　________

　　when the train suddenly pulled away.

　　A．did they get to the station

　　B．had they got to the station

　　C．they got to the station

　　D．they had got to the station

　　[解析] B　考查倒裝句的結構。在hardly/scarcely...when...(一……就 ……)結構中，主句的謂語動詞用過去完成時，而when引導的從句謂語動詞用一般過去時。當hardly/scarcely置于句首時，主句部分需要用部分倒裝語序，即提前助動詞had。 第26講 │ 跟蹤訓練

　　7. The judges

　　________

　　her the first prize for her pictures.

　　A．rewarded

　　B．awarded

　　C．produced

　　D．offered

　　[解析] B　award sb. sth. “頒發給某人某物”。 第26講 │ 跟蹤訓練

　　8. — ________

　　with us another hour, I suppose, and we will finish the task perfectly.

　　—Will that do? Ok, let’s have a go.

　　A．To stay

　　B．Stay

　　C．Staying

　　D．Stayed

　　[解析] B　根據連詞and并列兩個語法作用相同的句子，排除A、C、D三項。句中的I suppose為插入語。 第26講 │ 跟蹤訓練

　　9. The store had to

　　________

　　a number of clerks because sales were down.

　　A．lay out

　　B．lay off

　　C．lay aside

　　D．lay down

　　[解析] B　考查動詞短語辨析。lay off：解雇；lay out：布置，展示；lay aside：擱置，積蓄；lay down：放下，放棄。 第26講 │ 跟蹤訓練

　　10. I was

　　________

　　in the middle of my call because I had no more coins to put in the box.

　　A．broken in

　　B．cut off

　　C．hung up

　　D．put down

　　[解析] B　此題考查動詞短語的辨析。句意為：因為我無硬幣可投了，所以我的電話被中途切斷了。cut off意為“切斷”，符合句意。break in意為“強行進入，插嘴”，是不及物動詞短語，不能用于被動語態； hang up意為“掛斷電話”；D項意為“取下、寫下”，均不符合語境。

　　第26講 │ 跟蹤訓練

　　閱讀寫作(二十三)

　　閱讀理解技法指導之推理判斷

　　閱讀寫作(二十三)[閱讀理解技法指導之推理判斷 ]

　　閱讀寫作(二十三) │ 重視推理判斷 重視推理判斷 推理判斷題屬于高層次閱讀理解題。這種題型包括判斷題和推理題。這兩類題常常相互依存，推理是為了得出正確的判斷，正確的判斷又依賴于合乎邏輯的推理。做好該題型要從整體上把握語篇內容，在語篇的表面意義與隱含意義、已知信息與未知信息間架起橋梁，透過字里行間，去體會作者的“弦外之音”。 推理判斷題常?？梢苑譃槿缦聨最悾?.細節推斷。如時間、地點、人物關系等；2.邏輯推斷。根據已知的結果推斷導致結果產生的可能原因；3.目的、意圖、態度推斷。根據文章的論述，推斷作者的寫作目的以及作者的情感態度；4.預測想象推斷。文章沒有明確說明，要求根據語篇對文章可能涉及的內容進行預測判斷。 閱讀寫作(二十三) │ 重視推理判斷 一、推理判斷主要的設題方式有： 1．It can be inferred from the passage (or the last paragraph) that… 2．It can be learned from the passage (or the last paragraph) that… 3．It can be concluded from the passage (or the last paragraph) that… 4．It implies that… 5．Where would you most probably find this passage? 6．What would the author most likely continue to talk about in the next paragraph(s)? 閱讀寫作(二十三) │ 重視推理判斷 二、推理判斷主要的解題策略有： 1．根據不同文體，推斷目的意圖。不同的文章可能有不同的寫作目的， 通常作者的寫作目的有以下三種：(1)to entertain readers(娛樂讀者，讓人發笑)，常見于故事類的文章。(2)to persuade readers (說服讀者接受某種觀點)常見于廣告類的文章。(3)to inform readers (告知讀者某些信息) 多見于科普類﹑資訊報道類﹑文化類或社會類的文章。高考閱讀試題涉及各類文章，而以議論文為主，文章的主題句、核心句往往會直接或間接地表明作者的態度立場；閱讀理解中也有說明文、描述文。前者因為其體裁的客觀性，所以作者的態度也往往采取中立。 閱讀寫作(二十三) │ 重視推理判斷 而后者因為其文章觀點往往不直接提出，而且作者寫作時也常帶有某種傾向性，所以，閱讀時要善于根據文章的文體學會推斷作者的情感態度和目的。

　　2．根據用詞風格，推斷情感態度。一篇好的文章，其用詞風格常常直接流露或蘊含作者的內心世界和情感態度。所以閱讀時要善于捕捉表達或暗示情感態度的句子或短語，捕捉那些烘托氣氛，渲染情感的詞句，進而很好地洞察作者的思想傾向，是支持、反對抑或中立。對于選項而言，要分清選項中的褒義詞、中性詞和貶義詞，以此對照全文。如：(1)表示褒義的詞語：positive贊成的，supporting支持的，praising贊揚的，optimistic樂觀的，admiring羨慕的，enthusiastic熱情的等； 閱讀寫作(二十三) │ 重視推理判斷 (2)表示中性的詞語：uninterested無興趣的，不感興趣的； neutral中立的；impersonal不帶個人感情的；subjective主觀的；objective客觀的等；(3)表示貶義的詞語：disgusted感到惡心的，厭惡的；critical批評的；negative 否定的，反對的；suspicious懷疑的；worried 擔憂的等。

　　3．根據寫作思路，推斷段落發展。不同的文體，寫作思路和寫作手法也不盡相同。做題時，要善于體會作者的寫作思路，揣摩作者的謀篇布局，從宏觀上洞察文章的結構框架；同時，還要把握作者行文時所運用的修辭手段，如對比、排比等。通過梳理寫作思路，領悟寫作手法，即可對文章的發展作出比較科學合理的推斷和預測。 閱讀寫作(二十三) │ 重視推理判斷